Boar’s Head Resort Seeks Head Padel Professional

TITLE:               Head Padel Professional
DEPARTMENT: Boar’s Head Sports Club
REPORTS TO:    Head Squash Professional
STATUS:           Exempt 

JOB OVERVIEW:           

Boar’s Head Resort is in the process of building three world-class Padel courts as part of its vibrant Sports Club offerings. The Head Padel Professional will be responsible for the growth of the sport at the Resort and extending into the Charlottesville community for all ages and levels. The successful candidate will develop, promote, and supervise Padel programs for adults, children and seniors, including instruction, tournaments, leagues, and junior programs. He or she will collaborate with Resort squash and tennis professional staff on a regular basis and assist with squash and pickleball clinics, lessons and programming, as needed. The Head Padel Professional will maximize court utilization and revenue by providing a variety of activities and programs that meet the needs of members and guests. He or she will promote Padel among the membership and act as an ambassador to enhance the value of The Boar’s Head Sports Club.

WORK ENVIRONMENT:

Administrative office, The Boar’s Head Sports Club and Padel facilities.

ESSENTIAL JOB FUNCTIONS

1. Promote the game of Padel at The Boar’s Head Sports Club.
2. Maximize usage of the Padel facilities to attract new members, and increase revenue.
3. Develop and promote Padel clinics, groups and private lesson programs including a regular Padel clinic schedule.
4. Attract Padel tournaments to the Resort to generate revenue and utilize the facility to its fullest capacity.
5. Responsible for oversight of the general appearance of facility including courts, entrance, viewing/seating, and check-in facility.
6. Achieve monthly goals and financial targets for lessons/clinics, court revenue, tournaments, and all Padel related revenues.
7. Coordinate support from professional Padel organizations.
8. Oversee all Padel tournaments to ensure successful planning and execution.
9. Supervise all employees associated with the Padel program and work in conjunction with BHSC to ensure proper operations and facility management.
10. Work with Director of Sports and Wellness and the Sales and Marketing department to formulate promotional material that will generate new memberships, room nights and community awareness.
11. Assist in the development of racquet sports Stay and Play packages and programs to promote the Boar’s Head Resort and sell additional room nights.
12. Assist with squash and pickleball lessons, clinics, and programming, as needed.
13. Solicit, receive, and respond to member feedback.
14. Appropriately manage court time for all programs and events.
15. Work closely with Director of Sports and Wellness and Controller on budgeting, billing, and payroll and commission reports, ensuring proper and efficient expense control.
16. Maintain a positive attitude towards members, guests, staff and support efforts to achieve Forbes’ 4-Star status.

17. Stay on the leading edge of progress and teaching methods and equipment.
18. Solve problems quickly and efficiently in the interests of both the Boar’s Head and its guests.
19. Enforce Club policies.
20. Attend all staff meetings, other meetings and trainings requested by Director of Sports and Wellness.
21. Motivate staff to exhibit professionalism and cooperation.
22. Contribute to overall resort team effort by completing additional duties as assigned.

QUALIFICATIONS

1. Experience coaching Padel or similar racquet sports for 3-5 years.
2. At least three years experience working in an exclusive sports complex, private club or resort.
3. AED and CPR Certified and ability to maintain credentials.

FORBES TRAVEL GUIDE BASIC STANDARDS

• Telephone conversation is calm and clear.
• The guest is always asked permission before being placed on hold.
• No telephone hold longer than 30 seconds without offering call-back.
• Staff acknowledges the guest when appropriate and reasonably possible.
• Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
• Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
• Staff readily smiles and maintains an engaging expression.
• Staff makes eye contact and keeps focus on the guest.
• Staff exhibits a genuine sense of interest and concern for the guest.
• Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
• Cross-departmental channels of communication among staff are consistent and complete.
• Staff performs the requirements of their department knowledgeably and proficiently.
• Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
• The guest’s name is used naturally as a signal of recognition.
• Staff closes interactions with polite, appropriate remarks.
• All staff encountered are wearing professional, clean and well-fitted uniforms.
• All staff encountered are extremely well-groomed.
• Staff maintains alert posture and behaves professionally in view of the guest.
• Staff does not decline any request without offering appropriate alternatives.
• The service is handled without excessive delays or interruptions.

WORKING CONDITIONS AND PHYSICAL DEMANDS

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Interested candidates may apply online here.