Westchester Country Club (“WCC”) is seeking a Director of Squash to organize and direct all facets of the squash program in order to maximize engagement and promote an exceptional squash experience for all membership segments, including the junior, ladies’, and men’s programs. In addition to overseeing all day-to- day coaching, tournaments / events, and other on-court activities, this individual will be responsible for marketing the squash program and maintaining regular communication with the membership, owning and operating the pro shop, and ensuring proper maintenance, cleanliness, and safety of the squash facilities. The position reports directly to the General Manager (“GM”) with indirect oversight from the Racquets Committee (“RC”) and will supervise / be supported by a team of assistant squash professionals.
Core Day-to-Day Job Responsibilities
- Enhance the member experience by planning, promoting, and proactively engaging the membership in all squash-related activities while ensuring that members and their guests receive courteous, prompt, and professional attention for all their needs.
- Work closely with the GM & RC to identify key goals of the squash program and develop / execute on a comprehensive plan to achieve these initiatives, including a schedule of coaching sessions, camps, tournaments, and events geared to all segments of the playing membership.
- Maximize court usage by proactively marketing the program through emails, newsletters & other means of promotion, arranging games among members, and offering 30 minutes of complementary instruction to new members (and existing, non-playing members, at the pro’s discretion).
- Offer high-quality private and group instruction to juniors and adults of all ages and skill
- Organize, administer, and officiate tournaments, exhibitions, and inter- and intra-club
- Foster junior interest in competitive squash and work with high-level players to maximize potential, including developing individual training programs and coaching at tournaments.
- Adhere to a GM-approved work schedule and be visibly present during peak activity periods; a squash professional should also be assigned to all off-peak hours.
- Recruit, train, supervise, schedule, and direct all assistant pros within the parameters of the annual operating budget, while maintaining a positive work environment and effective communication.
- Ensure squash staff members are presentable, well-groomed, and in proper uniform at all
- Oversee the procurement and merchandizing of squash rackets, strings, clothing, and other squash- related accessories and assist members in selecting and purchasing pro shop equipment.
- String squash racquets for members and oversee stringing by assistant professionals to ensure rapid turn-around time.
- Perform all other daily squash-related administrative duties: maintain updated member contact, participation, and tournament entry lists; respond to emails in a timely fashion; oversee court reservation system and procedures; enforce club policies both on and off court; ensure members are billed correctly; other appropriate tasks as assigned by the GM.
Other Common Responsibilities
- Attend regularly scheduled meetings with the GM & RC to discuss departmental issues, report court usage and lesson activity, and recommend policy changes in the areas of user fees, hours of operation, guest privileges, and other operational concerns meant to improve member experience.
- Collaborate with the golf, tennis, and paddle pros to brainstorm creative cross-sport activities to increase member engagement across all club programs.
- Prepare the annual budget, track department finances, be able to explain monthly variances versus budget, and take corrective action as needed to ensure that budget goals are achieved.
- Conduct a monthly meeting of squash staff to enhance team communication and effectiveness.
- Organize development and training activities for assistant pros to promote their professional growth and conduct comprehensive annual performance reviews for all squash staff.
- Adhere to WCC policy by directing any employment or personnel concerns exclusively to the appropriate individual(s) as set forth in WCC’s employee onboarding / compliance materials and not to any other officer, director, committee member, or member-at-large within WCC.
- Supervise the general appearance, safety, and upkeep of the squash facilities; arrange for cleaning, maintenance, and repairs by collaborating with other WCC department heads.
- Develop close working relationships with the Facilities Manager and other department heads, and schedule regular meetings to consult with them and the GM regarding squash facility operations, maintenance, rules, and recommendations for capital improvements.
- Monitor the condition and supply of pro shop operational equipment, including the stringing machine, computer equipment, and other office supplies.
- Represent WCC while competing in professional tournaments with GM approval.
- Adhere to all federal, state, and local laws regarding health safety and employment.
- Implement an overall safety program that conforms to OSHA and WCC standards.
- Act as a member of WCC’s emergency medical response team and ensure that all squash staff are trained and consistently responsive to the emergency response strategy.
Desired Experience, Qualities & Qualifications
- Demonstrated knowledge and excellence in squash singles and doubles playing and / or coaching
- Level 3 Coaching Qualification from a national squash federation preferred
- Experience directing both adult and junior development programs
- Highly energetic and self-motivated with demonstrated supervisory / leadership experience and proven ability to work effectively in a team environment
- Project management, interpersonal, communication, organizational and networking skills critical
- Strong financial acumen with experience retailing squash merchandise is preferred
- Proficient with Microsoft Word, Excel, and Familiarity with POS systems preferred
- Bachelor’s Degree from 4-year College or University
- Valid US work visa preferred
Physical Demands and Work Environment
- Ability to provide competitive lessons for several consecutive hours.
- Frequent standing, walking, running, bending, and repetitive actions.
- Frequent lifting, moving, and use of light machinery and hand-held tools.
- The Director of Squash is required to provide instruction, and to be actively engaged with squash playing members and guests on the Club’s squash In addition to the ability to work on the squash courts, the Director of Squash also must be able to work in an office-based environment to accomplish certain administrative and management responsibilities.
Interested candidates should send resumes to Larry Magor, interim General Manager: firstname.lastname@example.org.