Position Overview:
Squash On Fire, the first and only membership-free squash facility in Washington D.C., seeks a General Manager beginning in the spring of 2020. The ideal candidate will be an exceptional manager, leader and planner who has a passion for the game of squash and is able to inspire a team to lead a rapidly growing club. The General Manager is responsible for overseeing many of the day-to-day operations of the organization and working closely with the Executive Director to provide a first-class customer experience. The General Manager reports directly to the Executive Director and is supported by a team of approximately eight operational staff.

About Squash On Fire:
A stunning and award-winning 20,000 square foot facility located in the booming West End neighborhood of Washington D.C., Squash On Fire is building a community around one of the fastest growing sports in the US. With a mission of becoming the center for squash excellence, Squash On Fire and its world-class coaches offer programming for all levels and ages. The beautiful eight-court facility is complemented by locker rooms, a proshop, and personal training gym, as well as our courtside, full-service café and bar, the Upper West Side Café.

Responsibilities:

Management and Service

  • Manage the team of Guest Services Managers and Front Desk professionals including hiring, training, scheduling and processing payroll
  • Oversee regular clear communications by sharing updates and holding team meetings
  • Set an example to staff by providing exemplary customer service in person and also via phone and email
  • Ensure billing issues with users’ accounts are addressed efficiently
  • Provide site tours and explain the space as required
  • Serve as an engaged ambassador for Squash On Fire in the D.C. community

Operations

  • Work closely with the Executive Director and the General Manager of the Café to ensure the space operates effectively
  • Coordinate facility and technological upgrades and maintenance
  • Track proshop inventory and oversee purchasing
  • Manage the racquet stringing needs of users
  • Serve as the point of contact for the property management team and other outside vendors

Events and Promotions

  • Work with Marketing Manager, Events Outreach Manager, and the General Manager of the Café to create successful events, promotions and, functions in the space
  • Participate in planning meetings, ensure proper staffing, oversight and execution
  • Engage with users to build relationships and potential leads to explore in order to develop new business opportunities

Qualifications

  • Bachelor’s degree
  • 5+ years of professional experience
  • Demonstrated experience in the areas of fiscal management, strategic planning, and team leadership
  • Experience in squash, collegiate/interscholastic, or professional sports
  • Exceptional organizational and administrative skills
  • Exceptional written and oral communication skills

Compensation and Benefits

Compensation and benefits offered will be commensurate with experience. Interested candidates should submit a cover letter and their resume to the Will Hopton, the Executive Director, at whopton@squashonfire.com

All employment decisions are made without regard to race, age, creed, sex, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as is protected by local, state or federal law.